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1.7 Based on 5 reviews
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I moved into my house which came with a comfortstar minisplit. The unit itself did not have an air filter on it so i tried calling the company to order a filter, because there are none online. Upon calling i had the WORST customer service, and was told they only sell to companies/wholesale and could not tell me any of these "companies" names. I called a local comfort star supporting business which i finally found, they told me to order through... Read more

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Custom Mechanical of Selbyville, DE pushed sales of these units 3 years ago. Worked fine first year in warranty then unit froze up and kept vibrating. $900 repair. Then circuit board went out. Over 2 months in winter to get part from China! Another $900. Now not cooling. Tech's been out twice to 'evac and recharge' but same problem. Tech says 'piece of junk' and they don't know how to service them. Paid $6200 for unit and another $2500 in... Read more

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Got a 2 ton unit installed small bungalow.I had a neighbor that is AC certified installer to install it.First year unit worked nicely. Second year first hot day I turned it on it did not cool.Ok he told me (guy that installed it) my compressor died and we need to order parts through distributor here in Toronto Ontario.I called the manufacturer they told me it will take 5-7 to have parts shipped.I called distribution they said it will take 2-3... Read more

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We purchased a comfort star and it was installed by a licensed hvac guy .lines were vacuumed the correct amount of freon was calculated for 40 ft of line & weighed in .1 yr later outdoor fan went out and I called comfort star spoke to Charlotte she transferred me to Alex he transferred me to another Alex sent them serial number and model and they said they would call me back no call back so I call again and again and again no luck !!! Bad... Read more

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Called to get a part on warranty took 2 weeks to have them ok it then they send wrong part .i call back to tell them it was wrong part and they pretend they don't know who I am and give me the runaround. Horrible customer service.

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Poor customer support I would never buy a comfort star again. They look for any reason not to warranty

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Our property management company replaced our Carrier unit with a Comfort Star condensing unit. The unit was replaced at the end of summer last year. The new unit was barely a year old, with not many hours of use as it was replaced at the end of summer last year when during the hottest week in June it it stopped working. We live in Southern California and there's been a heat wave. Lucky me. They tried to cheap out and it's going to cost... Read more

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As the other reviewer stated, we had the same problems with the Comfort Star Split unit we purchased. It worked for the first year then the condenser went bad. Not only did the Comfort Star Customer Service rep hang up on us (!), after 8 phone calls and having service a/c repair techs look at it, they refused to honor the warranty stating they no longer make the unit we purchased. We incurred over $700 in expenses trying to repair the condenser,... Read more

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We bought a comfort star heat pump. It worked fine during the summer and we thought it was working during the winter, but it wasn't the compressor went bad, It wasn't even six months old. We had the compressor replaced, had to pay shipping and the cost of the repairs. Six months later the compressor went bad again, they offered to sell me another unit. I would never buy any thing from them again, and I'm warning others not to buy this product... Read more

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I bought a Comfort Star heat pump. The heat pump works great in the summer time it cools the house off great, but in the winter time when it gets around freezing the heat pump turns into a block of ice and stops heating. I found out that there is a problem in the defrost board which keeps the heat pump from freezing. Even under warranty I have to pay for the labor for a service tech to come out and work on it. Right out of the box the... Read more

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