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1.8 Based on 9 reviews
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I HAVE A UNIT FOR A COUPLE OF YEAR AND THE OUTSIDE UNIT STOP WORKING.I CALL THE COMPANY T INST THE UNIT AND THEY TOLD ME THAT A COMPRESSOR WAS BLOW OUT , I CALL THE FACTORY AFTER FIVE DAYS THEY SENT M A NEW COMPRESSOR. I CALL T COMPANY BACK AND WHEN A NEW COMPRESSOR WAS INST STILL T UNIT NOT WORK .WE CALL TECHNICAL SUPPORT AND THEY TOLD US T WAS A SPANSION VALVULE. WE WAIT FOR THE FACTORY ANOTHER FIVE DAYS TO SEND ME BACK T PIECE. AND STILL... Read more

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Junk bought it last year and it work for a little while. It comes on bt itself, change mode and turn off by itself. It basically has a mind off its own. Wouldn't recommend to anyone.

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The home is less than two yrs and so is the a/c unit. Loud noise coming from unit and heavy wobbling of the upper cover assembly. On closer inspection there are two cracks on the assembly that holds the fan motor/blades. It appears that the imbalanced fan blades has caused excessive stress on the metal cover assembly and this has lead to the cracks. Contacted Eagle Heating and Cooling (distributor/installer in Windsor, Ontario, Canada) as... Read more

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Two years after installing a brand new one of these it stopped working. Of course its mid summer here and hot. We had a guy come look at it and he said we need an electronic inside plate at $350 plus tax plus installation. The whole unit was sold to us for $850 plus tax. Not impressed. It's like having the motor go in a car two years later! We have used it sparingly since we bought it and don't know why something so major would be defective so... Read more

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I moved into my house which came with a comfortstar minisplit. The unit itself did not have an air filter on it so i tried calling the company to order a filter, because there are none online. Upon calling i had the WORST customer service, and was told they only sell to companies/wholesale and could not tell me any of these "companies" names. I called a local comfort star supporting business which i finally found, they told me to order through... Read more

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Custom Mechanical of Selbyville, DE pushed sales of these units 3 years ago. Worked fine first year in warranty then unit froze up and kept vibrating. $900 repair. Then circuit board went out. Over 2 months in winter to get part from China! Another $900. Now not cooling. Tech's been out twice to 'evac and recharge' but same problem. Tech says 'piece of junk' and they don't know how to service them. Paid $6200 for unit and another $2500 in... Read more

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Got a 2 ton unit installed small bungalow.I had a neighbor that is AC certified installer to install it.First year unit worked nicely. Second year first hot day I turned it on it did not cool.Ok he told me (guy that installed it) my compressor died and we need to order parts through distributor here in Toronto Ontario.I called the manufacturer they told me it will take 5-7 to have parts shipped.I called distribution they said it will take 2-3... Read more

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We purchased a comfort star and it was installed by a licensed hvac guy .lines were vacuumed the correct amount of freon was calculated for 40 ft of line & weighed in .1 yr later outdoor fan went out and I called comfort star spoke to Charlotte she transferred me to Alex he transferred me to another Alex sent them serial number and model and they said they would call me back no call back so I call again and again and again no luck !!! Bad... Read more

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Called to get a part on warranty took 2 weeks to have them ok it then they send wrong part .i call back to tell them it was wrong part and they pretend they don't know who I am and give me the runaround. Horrible customer service.

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Poor customer support I would never buy a comfort star again. They look for any reason not to warranty

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